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This documentation describes how to proceed with the reinstallation of a STARFACE appliance. The steps to be performed one after the other are:

  1. Create a bootable USB stick for reinstallation
  2. Configuring New Backup and back it up outside the appliance
  3. Connect the USB stick to the appliance and start the system from the USB stick
  4. After successful installation unplug the USB stick and restart the system
  5. In the initial configuration, the backup can now be imported directly
  6. Adjust network settings
  7. Restore the server license and have it confirmed by STARFACE

Note to Compact v3

This appliance can only be installed with version 6.5.0.30 and higher. Installation with a lower version is not possible!

Note to Pro v6

This appliance can only be installed with version 6.5.0.30 and higher. Installation with a lower version is not possible!

Note to Advanced v6

This appliance can only be installed with version 6.5.0.30 and higher. Installation with a lower version is not possible!

Note to Enterprise v5

If an Enterprise v5 is not automatically booted from the USB stick for a new installation, press the <F7> key to call up the boot menu and manually select the USB stick. The reinstallation of Enterprise v5 can then be started via the following item in the boot menu:

Install new system (Enterprise v5 / Platinum v5)

Note to the LED Status

The current status of the installation can be checked on appliances without monitor output on the status LED on the front panel.

1. LED is permanently red
Duration: approx. 30-60 seconds
Meaning: System starts

2. LED flashes red
Duration: approx. 60 minutes (depending on the speed of the USB stick and the version to be installed)
Meaning: New system is being installed

3. LED is permanently red
Duration: infinite
Meaning: Installation is complete. The USB stick can be removed and the system can be switched off by a long press of the power button.

Note: In the first production slot a green LED is installed instead of the red LED. The orange LED, however, is available in every appliance.

After restarting the system without an USB stick, an orange LED indicates the ready state and access to the web interface is possible.

Note to the BIOS Update

If the following error message causes the installation process to abort during installation, a BIOS update must be performed:

"Trying to unpack rootfs as initramfs....."

Note On the Update From Version 5.3

A STARFACE appliance with version 5.3 must be reinstalled to get to one of the higher versions. This is due to extensive updates of the underlying software. It should also be noted that the following two appliance types are only supported up to version 5.3:

  • STARFACE Small Business
  • STARFACE Professional
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