Description:
This guide describes the various stages of analysis that can help you find the cause of a false outgoing call number signaling.
Analysis Steps (Basis)
- Are all users affected by the error image?
- Is the correct phone number to be signaled configured with the user?
- Is the routing configured correctly?
- Is the call routed over the correct line?
- Are the settings for Clip No Screening on the line set correctly?
Analysis Steps (Log Files)
The two log files "full" and "support" in the web interface of STARFACE can be used to check which caller ID is set for an outgoing call and which line is used for the call.