| Web interface of the STARFACE | Menu "Configuration" | Menu "Routing" |
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Routing controls which of the existing lines is used for an outgoing call and in which order the existing lines are used. All of the settings made in this section relate to the routing of outgoing calls on STARFACE and have no influence on incoming calls.
Note: Completion of the numbers during calls to the local area network are also influenced by routing.
The drop-down menu Routing Priority is used to configure which routing is used for outgoing calls.
In detail, these are:
Static: The STARFACE automatically selects one of the existing lines and tries to establish the call once over this line. If a line is selected on which the call number to be signaled is not configured, the call number display is suppressed. This option represents the basic setting of STARFACE and only works reliably in very simple scenarios, e.g. with only one line.
Line: The line used for the outgoing call is determined by the call number to be signaled (see also Configuring Phone Numbers for a User). The call is established via the line on which the call number is configured. Only one attempt is made and if this attempt is unsuccessful, the outgoing call is cancelled.
COR Rule: The rules defined in the Cost Optimized Routing – Location Based Routing tab shall apply. If a line is selected for the outgoing call on which the call number to be signaled is not configured, the provider suppresses the call number display or even rejects the call.
During local area dialing, e.g. to the number 1234, the dialing user’s primary call number is used to complete the country and area codes. If a primary external call number is not configured for a user, the STARFACE general management section is used to complete the country and area codes.
LBR Rule: The rules defined in the Cost Optimized Routing – Location Based Routing tab shall apply. If a line is selected for the outgoing call on which the call number to be signaled is not configured, the provider suppresses the call number display or even rejects the call.
During local area dialing, e.g. to the number 1234, the STARFACE general management section is used to complete the country and area codes.
Note: If the “CLIP no Screening” feature is activated on STARFACE on the line specified by the rules, the call number display is not suppressed.
Line + COR: An attempt is first made to assign a line to the outgoing call via the setting Line described above. If this assignment is not possible or the corresponding line is not available, the COR rules are applied.
Note: The use of the rule Line + COR is recommended if possible.
Routing During Unavailability
The drop-down menu can be used to select how calls to users who do not have an available telephone and who have not created any call redirection definitions are handled.
The following options are available to choose from:
To deposit: The caller is immediately forwarded to the drop point whose number was entered in the line configuration. The call is rejected if no drop point is configured.
Reject: The call is rejected and not forwarded.
Configuring a COR Rule
A new COR rule can be created using the button "New Rule".
Phone number: The fully qualified call number to which the created COR rule is to apply must be stored at this point. In this regard, it must be noted that STARFACE always dials outgoing numbers in the international format, e.g. with 0049 at the start of the call number for German numbers or 0041 for Swiss numbers.
The “best match” rule also applies when using the COR rules. This means that, if there are several COR rules which would apply to a selected number, the COR rule which has the most matching digits is used.
Some sample applications for the entered call numbers might look like this:
- 0049 This rule applies to all outgoing calls in Germany
- 0031 This rule applies to all international calls in the Netherlands
- 0900 This rule applies to all calls to numbers starting with 0900
Note: COR rules for cell phone numbers must also be entered with the leading international prefix, i.e. as 0049175, for example.
Name: A name which is as unique and meaningful as possible should be selected for the COR rule.
A COR rule is time-controlled using the day-based checkboxes and the freely selectable “From – To” time period. It is also possible to display several time periods within a COR rule; to do this, a new time period must be created using the button "New Time Frame". This new time period must not overlap with one of the other periods within the COR rule.
Under Specify line sequence, the sequence of the lines used can be stored for each configured time period. The order of the configured lines determines their priority. This means that an attempt is made to establish a connection using the topmost line first of all, then using the second line, etc., until all of the assigned lines have been run through.
If the outgoing calls fail on all of the specified lines, the outgoing call is canceled.
Note: If no lines are assigned to a COR rule, no outgoing calls can be made on the configured call numbers.
Call-by-call numbers which are prefixed to the number actually called during a connection establishment process can be stored in the Pre-Preselection field. If, for example, the number 072112233 is selected and the added pre-prefix “888” is added, this results in 888004972112233.