Description:
This guide describes the various stages of analysis that can help you find the cause of a false outgoing call number signaling.
Analysis
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Steps (
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Basis)
- Are all users affected by the error image?
- Is the correct phone number to be signaled configured to with the user?
- Is the routing configured correctly?
- Is the call routed over the correct line?
- Are the settings for Clip No Screening on the line set correctly?
Analysis
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Steps (
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Log Files)
In the The two logfiles log files "full" and "support" in the web interface of the STARFACE, it is possible STARFACE can be used to check which caller ID is set for an outgoing call and via which line is used for the call is made.