Description:
This guide describes the various analysis steps that can help to identify the cause of the problem when error if the Outlook Connector of the UCC Client for Windows is not loaded.
Analysis
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Steps (
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Basis)
- Is the correct version of the UCC Client for Windows installed?
- Has the Outlook Connector been loaded successfully before?
- Does the error image occur to every user?
- Does the error image occur on every PC?
Analysis
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Steps (
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Log Files)
The storage locations of the log files of the UCC Client for Windows and the Outlook Connector are described in the manual.
Check in Outlook
In Outlook, you can under:
- Outlook options
- Add-Ins
be checked check under the following items if the Outlook Connector is listed as active, inactive or disabled.
- Outlook options
- Add-Ins
Within Within "Disabled Elements" it can be activated, if necessary. It must Please also be considered consider the respective documentation of Outlook.
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