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Web interface of the STARFACE | Menu "Configuration" | Menu "Server" | Tab "Log Files" |
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The This tab is used to view the different STARFACE log files can be viewed and to configure the log files’ logging level can be configured in this tab. The activated of the log files. If the checkbox Display button to send error report to web interface checkbox releases is activated, an additional option will be enabled for STARFACE error pop-ups, which can be used to send these error messages directly to STARFACE Support if STARGFACE error pop-ups appear.
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| Note: Please note that a sent error message does not automatically generate a new support ticket; instead, a new ticket is reported as being qualified and must be opened. |
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Selecting the Level enables selection of the error logging or messages’ detail depth. The log levels in the selection menu are arranged in a hierarchically descending order. This means that the higher level also contains the information provided at the lower levels. So, for example, all of the entries in the ERROR and FATAL categories are also saved and output in the WARN level.
Comments on using the log files
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The log file displayed at present can be defined using the Display log file drop-down menu. The specification provided in the Rows entry field always refers to the last rows of the log files and must be between 1 and 999.
The activated Auto update checkbox always continuously updates the view of the selected log file automatically, so that this does not have to be done manually using the Refresh button. Using the 
button, it is possible to open the currently selected log file tab in a new browser window and to use STARFACE independently of the other browser windows.
The "Send log files" button opens the following window:
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Selecting the first option enables sending of the currently selected log file to any e-mail address.
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| In order to send the log file, an external mail server must be entered. |
The second selection option transfers all of the important STARFACE log files to STARFACE Support as a zipped file.
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Note: Please note that the transferred log files do not automatically generate a new support ticket; instead, a new ticket must be opened using the support form. |
Additional information, such as When sending to support, additional information can be included, e.g. the number of an existing ticket , or providing a detailed information which might be helpful in analyzing description of information that is helpful for the analysis of the log files, can also be provided when sending files to Support. During this process, it must be considered . It should be remembered that some log files are only included in this transfer process on a daily basis , and that it is very important to send the log files promptly.
In both cases, sending takes place using the "Send now" button.